Privacy policy

Clarion Water respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, submit a web form, or use our services, and it will tell you about your privacy rights.

We may collect, use, store, and transfer different kinds of personal data about you. This includes Identity Data (first name, last name), Contact Data (billing address, service address, email address, and telephone numbers), and Diagnostic Data (water test results and hydrological metrics specific to your property). We do not collect any Special Categories of Personal Data.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to register you as a new customer, manage your water assessment appointment, deliver detailed water treatment recommendations, and manage our ongoing customer relationship with you.

Clarion Water strictly protects your mobile information. We do not sell, rent, or lease your personal data. Absolutely no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt in data and consent. This SMS opt in information and your phone number will strictly not be shared with any third parties under any circumstances.

We may share your personal data with trusted internal third parties, such as IT and CRM system administration service providers required to operate our business communications. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are strictly prohibited from using your personal data for their own marketing purposes and may only process your data for specified operational purposes.

We have put in place appropriate and rigorous security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

You retain the right to ask us to stop sending you SMS messages or promotional emails at any time. To opt out of text messages, reply STOP to any message you receive from us. For help or assistance, reply HELP. To opt out of emails, click the unsubscribe link located at the bottom of our communications.

If you have any questions about this privacy policy, our data protection practices, or wish to exercise your legal rights, please contact us at compliance@clarionwater.co.